Terms of Service

You may use this site for lawful business purposes. You may not attempt to breach or probe our security, scrape at a volume that degrades service, misrepresent your identity in our forms, or reuse our content commercially without written permission.

Content on this site is provided for information only. It is not professional, legal, medical or financial advice, and it does not create an engagement between us.

Submitting a form or booking a strategy call is a request for a conversation, not an order or a binding commitment by either party. Any estimates, timelines or indicative figures shared in a call are non binding until captured in a signed statement of work.

We deliver work under one of three models, each defined in a statement of work:

• AI deployment — a defined scope, fixed phases and named deliverables.
• Custom build — product engineering delivered in sprints against an agreed backlog.
• Dedicated team — named engineers allocated for a monthly term.

Each statement of work sets scope, acceptance criteria, fees, dependencies and the change control process. Scope changes are handled through a written change order.

Delivery depends on your timely input: access to systems, test data, named decision makers, review of deliverables within agreed windows and any third party licences the solution requires. Delays in these inputs may shift timelines and cost.

• Fees, currency and milestones are stated in the statement of work.
• Invoices are payable within 15 days of the invoice date unless agreed otherwise.
• Late payments may accrue interest and can pause delivery after written notice.
• Fees exclude taxes, duties and third party costs such as cloud, model API or licence fees, which are passed through at cost unless stated otherwise.

On full payment for the relevant work, you own the custom deliverables created for you under a statement of work, including bespoke source code, designs and documentation.

Appnox retains ownership of its pre existing materials, internal frameworks, accelerators, tooling and its own products, including PipeClose and the Appnox AI Receptionist and Chatbot products. Where those materials are embedded in a deliverable, you receive a perpetual, non exclusive licence to use them as part of that deliverable. Third party and open source components remain subject to their own licences.

Each party will protect the other's confidential information, use it only for the engagement and return or delete it on request. Personal data is handled as described in our Privacy Policy. Where an engagement involves protected health information, a Business Associate Agreement is signed before any PHI is shared.

AI systems are probabilistic. Outputs can be incomplete or incorrect, so solutions we build include human review paths for consequential decisions. We do not warrant specific model accuracy, and we do not use your confidential data to train general-purpose models. Third party model providers are subject to their own terms and availability.

We warrant that services are performed with reasonable skill and care by suitably qualified people, and we will remedy defects reported within 30 days of a deliverable being accepted. Beyond that, the website and services are provided without further warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability. Results, metrics and case study figures describe past engagements and are not a promise of comparable outcomes.

Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data. Except for death or personal injury, fraud, wilful misconduct or a breach of confidentiality, each party's total aggregate liability under an engagement is limited to the fees paid for that engagement in the 12 months before the claim arose.

Either party may terminate an engagement for convenience with 30 days written notice, or immediately for a material breach that is not cured within 15 days of notice. On termination you pay for work performed and committed costs up to the termination date, and we hand over completed deliverables, credentials and documentation.

Unless a signed agreement states otherwise, these terms are governed by the laws of the State of Delaware, United States, and the parties submit to the exclusive jurisdiction of its courts. The parties will first attempt to resolve any dispute through good faith escalation between senior representatives.

We may update these terms; the date at the top reflects the current version. Continued use of the website after an update constitutes acceptance of the revised terms.