Travel agencies & TMCs
When enquiries come in faster than agents can qualify them, response times slip and bookings stall. We build the workspaces and automation that keep agents ahead of the queue.
Travel AI & Product Engineering
AI agents and software that take
the manual work out of travel operations.
We build AI agents and custom software for travel sellers and hospitality operators — automating enquiry handling, bookings, servicing and guest operations across the systems you already run, not systems you have to rip out and replace.
Free · 20 minutes with a solutions architect · No obligation
From travel enquiry to agent-ready action
Illustrative workflow · Not a live system- 01Capture the enquiry
Bring the traveller’s request into one workflow.
- 02Structure the details
Organise dates, preferences and missing information.
- 03Assist the agent
Prepare context and suggested next steps for review.
- 04Keep systems aligned
Pass approved updates to connected tools.
Who we help
For the businesses behind the journey.
A focused technology partner for travel, tourism and hospitality teams.
DMCs & tour operators
Every itinerary means juggling supplier availability, custom requests and version after version of a quote. We help structure that work so less of it depends on one person's memory of how things are done.
OTAs & travel platforms
Your platform is the product — every friction point in the booking journey or partner portal shows up directly in the numbers. We build and evolve that software with you.
Hotels & hospitality groups
Guest expectations move faster than most property systems can keep up with. We connect the systems behind the front desk so staff spend less time re-entering the same information twice.
What we build
Better operations. Connected systems. Useful AI.
From a single workflow to a custom travel platform, we bring software engineering and AI together around your priorities.
AI & workflow automation
Turn incoming enquiries into structured requirements, assist itinerary preparation and route exceptions to the right person.
Travel platforms & applications
Build booking experiences, B2B portals and operational tools around your commercial model and the way your team works.
Integrations & data foundations
Connect customer, supplier and operational systems so teams can use the same information without repetitive re-entry.
Modernisation & ongoing engineering
Improve existing software in manageable releases, with engineering support for reliability, usability and new capabilities.
Need product development without AI? We build that too.
TravelMatic · Travel technology
Less repetitive work.
More room for travel expertise.
For TravelMatic, Appnox developed an AI-assisted booking workflow to structure enquiries, support itinerary preparation and carry customer context into CRM and agent workflows.
Complex cases stayed with human agents, with the relevant information already assembled.
Read the TravelMatic case studyPublished client outcome
- Less manual work
- 0%
- Reported ROI
- 0.0×
Appnox-reported results from the TravelMatic case study over a 12-month engagement. Outcomes vary by scope and starting point.
Our approach
Start with one workflow.
Build with the whole operation in mind.
- 01
Understand the operation
Map the process, establish a baseline and identify the bottleneck worth solving first.
- 02
Design around your systems
Review APIs, data and access controls. Define human approvals and a practical integration plan.
- 03
Build, validate and improve
Deliver in agreed stages, test with your team and measure the operational outcome before expanding.
Supplier connectivity is assessed per project. No vendor affiliation or certification is implied.
How we work together
A free first step. A scoped investment after that.
Start with a free strategy call. If deeper work is useful, agree the right scope and investment before committing.
Start here · No obligation
A free 20-minute strategy call
Discuss one workflow with a solutions architect. Explore initial options and agree a sensible next step.
01 / Assess & prioritise
Travel AI Systems Audit
USD 5,000
Understand where your systems and workflows need attention before committing to a build.
- Current-system and workflow review
- AI opportunities and integration risks
- Prioritised implementation roadmap
- Recommended scope and investment range
02 / Build & implement
Software & AI implementation
From USD 25,000
Turn an agreed priority into working software, connected systems or an AI-assisted workflow.
- Agreed scope and success measures
- Product design and engineering
- Scoped integrations and testing
- Deployment, handover and support planning
All prices in USD. Larger platform programmes start at USD 75,000. Scope and commercial terms are confirmed in writing.
Travel insights
Make the next technology decision clearer.
Travel operations guide
Enquiry-to-itinerary automation: what to automate first
For a DMC or tour operator, the first useful automation is rarely a fully autonomous trip planner. It's usually something smaller and duller: a better handoff between the incoming request and the consultant who has to turn it into a quote.
Read the guideTravel integration guide
Before a GDS or NDC integration: the questions that prevent surprises
A successful search response is a useful start. It is not proof that the same integration can support the booking and servicing journey your team actually needs.
Read the guideResponsible automation guide
Where human approval belongs in travel AI
The important question is not whether an AI agent can perform an action. It's whether the business has actually defined when that action is permitted, and how an uncertain result gets handled.
Read the guideBefore we talk
A few useful answers.
A focused partnership starts with clear expectations.
Do you build software without an AI component?
Yes. Custom software development, integrations and modernisation are core services. We recommend AI only where it fits the workflow and there is a useful outcome to measure.
Can you work with our existing booking, CRM or property systems?
We first review the available APIs, data quality, permissions and vendor constraints. The integration approach depends on that assessment; we do not assume every system can be connected in the same way.
What is the difference between the first call and the paid audit?
The free 20-minute strategy call with a solutions architect explores one workflow, initial options and the right next step, with no obligation. The USD 5,000 audit is a separate, scoped review of your systems and workflows, leading to a prioritised implementation plan. It is not the implementation itself.
What budget should we plan for?
The technology and AI audit is USD 5,000. Implementation engagements start at USD 25,000 and are priced against an agreed scope. Timelines, deliverables and commercial terms are confirmed in the proposal.
Let’s talk about your operation
What is slowing your travel business down?
A manual process. A disconnected system. A platform that needs to evolve. Bring us the problem, and let’s discuss the right next step.
Free · 20 minutes with a solutions architect · Paid audit only when a deeper review is needed